Intelius Review

Looking into somebody's background? Intelius can help. Read on to learn how it works, plus, its benefits and drawbacks.

Hoping to reconnect with an old loved one? Or maybe you just met someone new and want to know if this person's trustworthy?

Intelius may just have the information you need. You won't have to scour the internet for different sources, making it convenient.

However, don't rely so much on its detailedness. In any case, you should be able to know if it's worth it by the end of this article.

What Is Intelius?

Intelius is a people search tool that paying users can access. It collects personal background data from public documents and consolidates them in one comprehensive report.

Here are some information you can discover:

• Phone numbers
  
• Past and current addresses
  
• Family members
  
• Social media profiles
  
• Employment history
  
• Bankruptcies
  
• Lawsuits
  
• Marriage and divorce records
  
• Previous arrests
  
• Criminal or traffic records
  
• Sex offender status

Having said this, what would be the right use case?

Who Is Intelius Best For?

Intelius is great for those who want to:

1. Assess a person's trustworthiness
   
2. Trace relatives, old friends, or debtors
   
3. Identify prank callers

In general, Intelius can be beneficial for individuals who need to access public records for personal reasons. By leveraging its comprehensive sources and advanced search capabilities, you can access information quickly and confidently.

Given Intelius' convenience, what are the upsides and downsides of using the service?

Pros and Cons

Pros:

• Multiple data sources
  
• Simple to use
  
• Unlimited reports
  
• Responsive customer service
  
• Reasonable cost
  
• Versatile membership plans
  
• Long industry experience
  
• Limited trial offers
  
• Identity Protect option
  
• Opt-out page

Cons:

• Confusing pricing
  
• Information isn't always updated
  
• Limited to personal use only
  
• May take 10 minutes or more to see results
  
• Auto-renews to a monthly membership
  
• Extra charge for downloadable reports

How Does Intelius Work?

As a leading provider of background check services, Intelius works by aggregating personal records that you may otherwise have to find manually.

When you run a basic search, simply input the person's first and last names, and wait for your full report. The system will encourage you to provide additional info to narrow its search results. But it's not required, especially if you don't know much about the person.

Note that you'll only find U.S. residents over the age of 18 on the Intelius website.

Once Intelius has successfully provided any pertinent information, you'll be directed to the payment page, after which the results are presented in one comprehensive and digestible report.

How much does Intelius charge?

Intelius has 3 types of membership with the following prices:

People Search also comes with a 2-month plan, which costs $42.69 (or $21.35 per month). Nonetheless, full membership plans have trial offers at varying prices and duration, which can be confusing.

Additionally, Intelius offers Identity Protect to any plan member at $9.95/mo. It comes with monthly credit monitoring, a one-time credit report, and up to $1 million identity theft insurance.^[3]

Keep in mind that the total cost may surprise you. For example, Intelius doesn't show the price for an email address lookup request when you actually need to pay for one.

Furthermore, you're automatically enrolled in a monthly membership after a 5-day or 7-day trial, deducting money from your credit card.

Unwanted regular membership where you get charged full price is a common pain point for many customers. However, it's all in the fine print, so don't forget to read it or cancel before the trial ends.

Is it hard to cancel Intelius?
Canceling your Intelius subscription isn't difficult. Simply go to Cancel Subscription in your membership settings, indicate your reason for account deletion, and click Submit. You can also send subscription cancelation requests via its Contact Us page or by ☎.

Intelius Services

To provide the background checking services you need, Intelius offers the following:

People Search
This is the basic search using a person's name. It's best to provide supplemental information if dealing with common names like Dave Smith or Mike Johnson. You'll be asked if they're over 30, have a sibling, or the state where they live.

Reverse Phone Lookup
You not only discover the name behind the unknown cell phone number, but you may also get bonus information such as the social media profiles and email addresses attached to it.

Reverse Address Lookup
You can get fine-tuned details on a particular address or location. Your report may contain property records pertaining to its value, floorplan, past residents, etc.

People Directory
Intelius maintains a large online directory that lets you access certain information. This includes a person's age, aliases, possible relatives, and last known phone number and address.

Email Report
This report can be generated when you use an email address as your data point. However, it's only available as an add-on purchase to existing subscribers.

Identity Protect
With this add-on, you'll be notified any time it picks up your personal data on the dark web. When your identity is stolen, Identity Protect can assist you in the identity recovery process.

Is Intelius Worth It?

Intelius is worth a try, especially if you plan to make multiple searches in a short amount of time. However, it's only as good and useful as the information it can find about a person.

Use this handy calculator to see how much time you can save when you use Intelius.

That said, Intelius has the potential to unearth a wealth of information given its use of multiple data sources. Its unlimited reports for any membership plan at a reasonable monthly fee make the platform stand out.

Without a cap, you can look up as many people as you want at no additional cost. Just don't use it for tenant or employment screening because that would require FCRA compliance.

How to Get Started with Intelius

Ready to find what you're looking for? Follow these 3 easy steps:

1. Begin your search
   You can begin a search on yourself on the website's homepage and see if you'll get correct details. After all, who would be better to assess the credibility than you?

2. Choose from different search categories
   You can choose from People Search, Criminal & Traffic Records Check, Background Check, or Public Records Check.

   Regardless of the search category you use, you'll get the same comprehensive report which may or may not contain the details you're expecting.

   For example, if you click on Criminal & Traffic Records Check, you won't only get details about any felonies, misdemeanors, DUIs, traffic tickets, etc. You'll also automatically get other background info like marriage & divorce records, or any public data that's available, which is very efficient.

3. Pay to get the full report
   Realistically, there isn't much info you can get without paying. You'll have to get a trial or a plan for a full report. Payment options include credit cards, debit/ATM cards, and PayPal.

Can Intelius be trusted?

Intelius is generally a trustworthy background check service. It derives its data from multiple federal, state, and county public records, as well as other public records sources such as social media and dating sites.

These sources are cross-referenced to ensure detailedness in the background reports generated on their platform.

Additionally, criminal, arrest, or traffic records are compiled from state and local sources nationwide. These may include county clerk websites, state department of corrections websites, and state sex offender registries, to name a few.

Is Intelius Data Reliable?

Intelius is generally considered a reliable service, but its accuracy depends on the data provided by its sources. Since some records may not always be up-to-date or fully accessible, there's a chance your Intelius report could include incomplete or outdated details.

Additionally, some individuals or organizations may choose not to share certain information publicly, which can further limit the scope of the data it can cover.

Such factors likely contribute to the negative reviews from users, as experiences with the platform can vary depending on the quality and availability of the underlying records.

Customer Service

Like many background check providers, Intelius offers live customer support on weekdays only. Thus, you can call them at (877) 564-3253 from Mondays to Fridays (no weekend calls).

Support is available from 7:00am to 4:00pm PST, or 10:00am to 7:00pm EST.

Unfortunately, Intelius has no customer service contact options such as a 24/7 chat facility or a customer email address. But you may use the Get in Touch form on the website, especially during weekends when they don't have live agents.

For common questions, there is a Help Center that covers basic info and quick instructions to maximize your use of their services.

Customer Reviews

Intelius customer reviews are generally average across several third-party review sites. Some were happy with how accurate their results were, others thought otherwise.

Waylon, from West Virginia, states:

On the other hand, here's what Blake thinks:

Meanwhile, the Intelius app, available on IOS and Android devices, enjoys a high customer rating of 4.5^[9][10] on both platforms.

Intelius Alternatives

Below is a side-by-side comparison of Intelius with 2 of its closest competitors, TruthFinder and Spokeo:

Intelius vs. TruthFinder
Intelius and TruthFinder share many features. When you do a person search, both tools run at similar speeds.

That said, TruthFinder has more validating questions than Intelius. It also provides a percentage of how much info it managed to find.

Additionally, you can try the address lookups on the Intelius website. You only need to pay to discover the full report. On TruthFinder, you need an existing plan for this feature.

Conversely, only Intelius members can access email address search, while it's available on the TruthFinder site for people to test-drive.

Lastly, Intelius has a wider coverage involving dark web monitoring through Identity Protect ($9.95).

Intelius vs. Spokeo
Intelius provides more comprehensive reporting with its plans. While Spokeo is cheaper, you don't get historical and court records by default. There's an additional fee to discover them.

Meanwhile, Spokeo's lightning-fast retrieval is impressive. But that may be because it employs a superficial search on mostly social media profiles. In comparison, Intelius crawls all of its data sources from the get-go.

Also, Spokeo has a much cheaper single report fee. But it usually comes with a 7-day free trial. You'll be subject to auto-renewal after trial expiration, which makes it no different from the usual trial offers of Intelius and other providers.

Both tools strive to provide credible information, but the detailedness and recency of their sources may vary. Hence, you might find that one platform got a particular result right and the other didn't.

Bottom Line

Intelius provides a robust platform for accessing public data and background information in one place. Thus, you can get a more comprehensive report, which makes the process more efficient.

However, running a search usually takes a while and the pricing can be confusing. If you don't mind waiting for 10 or more minutes for the results, and if you're good with the $25.11/mo. to $35.30/mo. price range, then it can be a good option.

This is especially the case if you plan to conduct background checks frequently, since you can make unlimited searches in any plan.

References