How to Cancel Xfinity Internet

Need help canceling your Xfinity Internet? Here are 5 ways to cancel and return your Xfinity Equipment.

Xfinity makes it easy to cancel your subscription. Just don't forget to return your equipment or you'll need to pay a fee.

If you're unsure about canceling, you can skip to other things you can do. But if you're certain, keep reading to see other internet providers that might interest you.

How to Cancel Xfinity Internet

Xfinity offers 5 ways to cancel your plan:

1. Visit a store
   Go directly to an Xfinity store and request to cancel.

2. Send a letter
   Send a letter to Comcast Cable at 1701 JFK Blvd. Philadelphia, PA 19103. Include your full name, address, account number, and phone number.

3. Schedule a time for Xfinity to call you
   Schedule a call with an Xfinity agent about your cancellation. Allow a 30-minute leeway before and after.

4. Call customer support
   Call 1-800-XFINITY (1-800-934-6489), then tell them you want to cancel. An agent will assist with your cancellation.

5. Chat with a live agent
   
   • Sign in to your account, then click the pen and paper icon at the top right corner of the page.
     
   • Send a direct message to an Xfinity agent.
     
   • Type "Xfinity Support" on the "To" portion, then select "Xfinity Support" from the drop-down list.
     
   • Type your message saying you want to cancel.
     
   • Send the message.

How to Return Xfinity Equipment

Here are 3 ways you can return your Xfinity equipment:

UPS Prepaid Shipping

1. Sign in to your account and go to the Equipment return page.
   
2. Choose the devices to return.
   
3. Select a reason for the return.
   
4. Choose UPS prepaid shipping.
   
5. Return to the Device Management Center.
   
6. Choose Return Details.
   
7. Print the shipping label.
   
8. Pack the equipment in its original box.
   
9. Place the printed UPS shipping label outside the box.
   
10. Call 1-800-PICK-UPS to schedule an at-home pickup or drop it off at any courier that accepts UPS shipments.

UPS Store

1. Find a UPS store near you.
   
2. Pack the equipment in a cardboard box or bring it to the store and let a UPS representative pack it for you.
   
3. Attach your printed UPS label.
   
4. Bring it to any UPS store.
   
5. Track your order via the UPS website or Xfinity's tracker

Xfinity retail store

1. Find an Xfinity store near you.
   
2. Choose a branch.
   
3. Book an appointment.
   
4. Drop off the equipment at your chosen date.
   
5. Get your receipt.

Xfinity doesn't specify how much the unreturned equipment fee is, so return your equipment ASAP.

Xfinity Internet Customer Reviews

Negative reviews mention frequent outages in certain areas and poor customer service.

Here's what Fatim has to say:

But their customers also praise them for their reliability and customer service in general.

Check out what Barbara has to say:

Alternatives to Canceling

If you want to cancel due to any of the reasons below, try these solutions first:

• Planning to move
  Xfinity lets you move your services to a new address.
  1. Sign in to your account.
     
  2. Select "Move or Transfer Service."
     
  3. Input your phone number and the date you'll stop your service.
     
  4. Enter your new address.
     
  5. Choose to change or keep your current plan.
     
  6. Pick an installation option.
     
  7. Check the summary of your move information.
     
  8. Click Review/Consent to accept the terms of transfer.
     
  9. Click "View All" in the summary section to confirm the equipment being transferred.

• Poor service
  Try troubleshooting before canceling because of unsatisfactory service. Check out Xfinity's support page to see common ways to troubleshoot your internet.

  If you can't find your problem on the page, download the Xfinity app to talk to a support agent. You can also report your problem by calling 1-800-XFINITY (1-800-934-6489).

• Past due balances you can't pay off
  You may be eligible to pay it off in installments. Here's how:
  1. Sign in to your Xfinity account.
     
  2. Click "Chat for Options."
     
  3. Start a chat with an Xfinity Assistant.
     
  4. Select "Set up a Payment Arrangement."
     
  5. Choose a payment date.
     
  6. Click submit.

• Upgrade or downgrade service
  Change your plan via your online account. If you don't see this option on your account, call 1-800-XFINITY (1-800-934-6489) and request a change in your plan.

• You'll be away from home for a while
  Instead of canceling, you can put your services on seasonal status. You must still pay a small fee of $29.95 per month.^[1] But this option saves you the hassle of having to call to cancel and reconnect your internet.

Xfinity Internet Alternatives

If you're sure you want to leave your Xfinity services, here are some Xfinity competitors:

Bottom Line

If you're unsure about canceling, try these alternative solutions first. Otherwise, you can cancel your internet subscription by:

1. Visiting a store
   
2. Sending a letter
   
3. Scheduling a time for Xfinity to call you
   
4. Calling customer support
   
5. Chatting with a live agent

Don't forget to check out other internet providers that better fit your needs.

References