How to Cancel Xfinity TV

Explore five ways to cancel your Xfinity service, all listed here. Plus, discover alternative TV providers if you're considering a switch.

It's easy to cancel your Xfinity TV service. Just follow this step-by-step guide to ensure you won't be charged any penalties or fees.

Not sure if you want to cancel? Read further to discover what else you might do instead of saying goodbye to Xfinity.

Xfinity TV Cancellation Process

Here are five ways to cancel your Xfinity subscription:

• Call customer support
  Call the Xfinity customer support line at 1-800-XFINITY (1-800-934-6489) and tell them you'd like to cancel. An agent should assist you through the cancellation process.

• Schedule a time for Xfinity to call you
  Schedule a time for an Xfinity agent to call regarding your cancellation. Try to choose a time slot where you have a 30-minute leeway before and after the call time to account for any early calls/extensions.

• Chat with a live agent
  
  1. Sign in to your account and click the pen and pencil icon at the top right corner of the page.
     
  2. Send a direct message to an Xfinity agent.
     
  3. Type "Xfinity Support" on the "To" portion and then select "Xfinity Support" from the drop-down list.
     
  4. Type your message saying you want to cancel.
     
  5. Send the message.

• Visit an Xfinity store
  If you have the time, you can go directly to any Xfinity store and tell the agent you want to cancel.

• Send a letter to Comcast
  Send a letter addressed to Comcast Customer Service at 1701 JFK Blvd. Philadelphia, PA 19103. Include your full name, address, account number, and phone number.

You must give your Xfinity equipment back after canceling. Otherwise, you'll be charged an unreturned equipment fee until you return it.

How To Return Xfinity Equipment

Here are the ways you can return your equipment:

UPS prepaid shipping:

1. Sign in to your account and go to the equipment return page.
   
2. Select the devices you want to return.
   
3. Click Continue.
   
4. Choose a return reason.
   
5. Select UPS prepaid shipping as your return option.
   
6. Go back to the device management center.
   
7. Click "Return Details" and print the shipping label.
   
8. Pack the equipment into its original box.
   
9. Place the printed UPS shipping label outside the box.
   
10. Call 1-800-PICK-UPS to schedule an at-home pickup or drop it off at any courier that accepts UPS shipments.

UPS store:

1. Find a UPS store near you.
   
2. Put the equipment into a cardboard box. Alternatively, bring the equipment to the store and let a UPS representative pack it for you.
   
3. Attach your printed UPS label.
   
4. Bring the packed item to any UPS store.
   
5. Track your order via the UPS website or Xfinity's tracker.

Xfinity retail store:

1. Find an Xfinity store near you.
   
2. Choose a branch.
   
3. Book an appointment.
   
4. Drop off your equipment at your chosen date and location.
   
5. Get your receipt.

Can I Cancel Xfinity TV Anytime?

Xfinity typically doesn't require a term contract, so you should be able to cancel your Xfinity TV plan without any penalties/early termination fees.

Not sure if you entered into a contract? Review your current contract with Xfinity by following these steps:

1. Login to your Xfinity account.
   
2. Click the person logo (Account and Identity) on the top of your screen.
   
3. Scroll down and click "Legal agreements."

Xfinity TV Customer Reviews

Xfinity TV generally gets pretty good reviews from their customers. Their customers usually praise them for good customer service, good reliability, and a wide selection of channels.

Here's what Sheila has to say about Xfinity:

Common complaints are usually centered around pricey rates and frequent glitching.

Check out what Adeolu said:

Alternatives to Canceling

Instead of canceling, you may want to see other things you can do. If your reason to cancel is on this list, then there may be a way for you to take care of that problem without needing to leave Xfinity:

• You're planning to move
  Xfinity gives you the option to move your current service to your new address:
  
  1. Sign in to your account.
     
  2. Click "Move or Transfer Service."
     
  3. Put your phone number and the date you'd like to stop your service.
     
  4. Enter your new address.
     
  5. Choose to keep or change your current plan.
     
  6. Pick an installation option (self-installation, Self Install Plus, or Professional Install).
     
  7. You'll see a summary of your move information.
     
  8. Click Review/Consent to accept the terms of the transfer.
     
  9. In the Equipment summary section, click "View All" to confirm the equipment being transferred.

• Poor service
  If you're not satisfied with the service, you can always troubleshoot before deciding to cancel. Xfinity's support page has articles that tackle common problems.

  If you can't find an answer to your problem, download the Xfinity app and chat with a support agent. You can also call their support hotline at 1-800-XFINITY (1-800-934-6489) and tell them your problem.

• Past due balances you can't pay off
  You may be eligible to pay it off in monthly installments:
  
  1. Sign in to your Xfinity account.
     
  2. Click "Chat for Options."
     
  3. Start a chat with an Xfinity Assistant.
     
  4. Select "Set up a Payment Arrangement."
     
  5. Choose a payment date.
     
  6. Click submit.

• You want to upgrade or downgrade
  Instead of canceling, you can upgrade or downgrade your Xfinity plan through your online account.

  If you don't see the option, give Xfinity a call at 1-800-XFINITY (1-800-934-6489) and tell them you'd like to make some changes to your plan.

Xfinity TV Alternatives

If you're canceling so that you can move to a different service, here are some alternatives:

• Spectrum TV
  Spectrum is a good option if you want a similar TV service. You get both on-demand content and live TV channels. Spectrum also offers a wide range of add-ons similar to Xfinity's.

  However, Spectrum is a little bit more expensive and Xfinity offers 25 more channels than Spectrum.

• Hulu TV
  Xfinity is cheaper than Hulu, but Hulu offers a wider selection to choose from.

  You'll get live TV, Hulu originals, Disney+, and ESPN+.

• Paramount+
  If you're not big on live TV and prefer on-demand movies and shows, then try Paramount+. You'll only get 20+ live TV channels but you'll get access to a ton of shows, movies, and Paramount originals.

  It's also significantly cheaper than Xfinity. Plus, Paramount+ has great reviews regarding its customer service and reliability.

Xfinity TV FAQs

• Can I cancel Xfinity without calling?
  Yes. You can chat with a live agent on the site, go directly to an Xfinity store, or send a letter to Comcast.

• How can I speak to a real person at Xfinity?
  You can do this by scheduling a time for an agent to call you, calling customer support at 1-800-XFINITY (1-800-934-6489), or visit an Xfinity store.

• Is it hard to cancel Xfinity?
  Xfinity makes it easy for you to cancel with 5 cancellation options. Though there are frequent customer complaints about difficulty canceling without calling.

• Is Comcast the same as Xfinity?
  Comcast owns Xfinity. Xfinity is the TV and internet service arm of Comcast.

• Is there a penalty for canceling Xfinity TV?
  Generally, Xfinity doesn't require you to enter into a term contract. So there probably isn't an early termination fee you need to worry about.

  It's best to check your account in case you did enter into one. If you have a contract, you'll be charged an early termination fee if you cancel before your contract ends.

• Can I cancel Xfinity TV but keep the internet?
  Yes, you can. Just call their support hotline or send them a message asking to cancel only your TV service but not your internet service.

• Does Xfinity refund if you cancel?
  After you disconnect your service and return your equipment, Xfinity will refund you for any remaining credit balance on your account. If you are not automatically refunded, you'll receive an email about how you can claim your refund.

Bottom line

Xfinity makes it easy to cancel by offering 5 cancellation options:

• Call customer support at 1-800-XFINITY (1-800-934-6489)
  
• Schedule a time for an Xfinity agent to call you
  
• Chat with a live agent through your account
  
• Visit an Xfinity store
  
• Send a letter to Comcast

If you're having second thoughts, Xfinity offers alternative ways to deal with the problem. But if you're sure you want to leave, other TV service providers might be a better fit for you.