How to Cancel Spectrum Internet

There's only one way to cancel your Spectrum Internet. Here's a step-by-step guide to help make cancellation a breeze.

Below, you'll find an easy way to cancel Spectrum Internet and return your equipment.

Included are some alternatives to canceling. But if you're sure you want to leave, check out other internet providers that might better suit your needs.

Spectrum Internet Cancellation Process

To cancel your Spectrum Internet plan, you just need to call (833) 267-6094. They operate 24/7 so you can make your call any time.

Spectrum emphasizes that you won't be able to cancel your services without giving them a call first. After, return your equipment to avoid paying the unreturned equipment fee.

Unreturned Equipment Fees

Spectrum charges an unreturned equipment fee. However, it doesn't specify how many days you have until you're charged the fee. It's best to return all equipment as soon as possible.

Here are the unreturned equipment fees you should watch out for:^[1]

Equipment	Fees
Modem	$59
Wireless router	$76
Spectrum Wi-Fi pod	$65

How to Return Spectrum Equipment

To avoid the unreturned equipment fee, return your Spectrum equipment as soon as possible. Here's how:

• UPS return
  Go to any UPS store and tell the associate that you're returning equipment. They'll package and ship it to Spectrum for you.

• Spectrum store drop-off
  Go directly to a Spectrum store near you and return the equipment there.

• Home shipment return kit
  Request for a home shipment return kit by calling (833) 267-6094. You'll receive a cardboard box with a return label and bubble wrap. Pack the equipment and ship it through FedEx or a drop-off box.

• Equipment pickup
  If you have a disability that makes it difficult to do any of the other return methods, call (833) 267-6094 and request a Spectrum technician to pick up the equipment.

Spectrum refund policy

Spectrum offers new customers a 30-day money-back guarantee. If you cancel within this period, you'll receive a full refund.

Spectrum doesn't offer partial refunds. After the 30-day period, Spectrum won't refund you anymore. So even if you cancel in the middle of a billing period, you'll still need to pay the full amount.

Spectrum Internet Customer Reviews

Spectrum Internet customers praise Spectrum for its reliability and above-average customer service.

Check out what Eddie has to say:

But there are complaints about Spectrum being overpriced, seeing some random fees on the bill, and price hikes. Plus, some areas experience frequent internet outages.

Check out what Craig thinks of Spectrum:

Alternatives to canceling

If you're thinking of canceling because you want a different plan, you want to upgrade/downgrade, or pause your services, there are other ways to go about it:

You're moving to a new location
Check if Spectrum offers internet at your new address. Just call them at (888) 692 8635 and tell them you're moving.

Upgrade a service
There are two ways to upgrade:

1. Select the upgrade option through your account
   
2. Call customer support at (833) 267-6094

Downgrade a service
The only way to downgrade is to call Spectrum at (833) 267-6094.

You won't be using it for some time
Switch to seasonal status instead. You'll still pay a monthly fee, but it'll be lower than your current fee. A seasonal status can range from 2 to 9 months, and you can do it once every 12 months.

Poor internet service
If your connection is poor, you can try troubleshooting your internet first:

• Restart equipment
  1. Sign in to your Spectrum account
     
  2. Select the "Services" tab
     
  3. Click "Internet"
     
  4. Choose which piece of equipment you want to restart
     
  5. Click "Restart Equipment"

• Reboot equipment
  1. Unplug your power cord or remove the battery from the piece of equipment that is slow
     
  2. Wait 60 seconds
     
  3. Reconnect it or put the batteries back in

• Take a speed test

  Use Spectrum's speed test to check your internet speed. It's best to test your speed using a wired device like your computer that's connected to the modem via Cat 5e or higher Ethernet cable.

• Restart device
  1. Make sure you are using the latest version of your browser
     
  2. Disconnect any device that is not in use
     
  3. Restart your phone or computer

Spectrum Internet Alternatives

If you're looking to get another TV service after canceling, here are some alternatives:

Spectrum vs Optimum
Both Spectrum and Optimum offer fast speeds.

But if you're looking for faster speeds, Optimum offers speeds of up to 8 Gbps while Spectrum only goes up to 1 Gbps. Optimum even offers fiber-optic while Spectrum doesn't. Plus, Optimum is cheaper.

Spectrum vs Xfinity
Spectrum and Xfinity both get good reviews on reliability.

But if you're looking for a cheaper option, Xfinity is a great alternative. Xfinity also offers speeds of up to 10 Gbps and it's fiber-optic (unlike Spectrum).

FAQ

• Does Spectrum Internet have a cancellation fee?
  No. Spectrum does not require you to enter into a term contract for their internet plans, so you won't need to pay a cancellation fee.

• Does Spectrum make it difficult to cancel?
  There have been a lot of customer complaints saying it was difficult to cancel their Spectrum internet service.

• Can I pause my Spectrum internet service?
  You can't pause your Spectrum internet, but you can place it on seasonal status once every 12 months with a duration of 2 to 9 months. You'll still pay a monthly fee, but it'll be lower than your normal rates.

• Do I need to give notice to cancel my Spectrum Internet?
  Yes, you must submit a 30-day notice of cancellation. Then, wait for a written acknowledgment from Spectrum.

Bottom Line

The only way to cancel your internet is by calling Spectrum at (833) 267-6094. And remember to return your equipment ASAP.

If you just want to make some minor adjustments to your plan, there are other ways to take care of that without having to cancel. Otherwise, there are other internet providers that might better suit your needs.

References