Frontier Internet

Frontier has some of the most affordable plans. But how are its reliability and the customer service? Read on to find out.

Affordable internet is tough to find. Even when you do, the speeds are often slow, making streaming, gaming, and even basic browsing a hassle.

Frontier could be the solution you need. It offers fiber-optic internet at low prices, giving you both affordability and fast speeds.

But is it reliable? Read on.

What is Frontier Internet

Frontier Communications is an American telecommunications company. It offers internet and phone services, along with TV access through partnerships with YouTube TV.

It primarily offers fiber-optic internet.

Who is Frontier Internet Best For

Frontier is a great option for those on a budget who can tolerate some reliability issues.

If you use the internet for casual surfing, watching movies, or work that doesn't need a constant connection, consider Frontier. It offers some of the lowest prices on the market, even for fiber optic, but has mixed reviews on reliability.

But, if you work from home and need a consistent connection for video calls or other tasks, there are more reliable internet providers available.

Pros and Cons

Pros

• Affordable plans
  
• Offers fiber optic
  
• No data caps
  
• No term contract

Cons

• Poor reviews on reliability
  
• Frequent outages
  
• Poor customer service reviews
  
• Early termination fee for promotional prices

Plans and Pricing

Here are the Frontier Fiber Internet and Frontier Internet plans:

Frontier offers both fiber and standard DSL internet, but the type you can get depends on where you live.

Speeds and Data Caps

Here are the speeds you get with Frontier:

Frontier offers symmetrical upload and download speeds thanks to its fiber-optic internet. Plus, with no data caps, you can enjoy data-heavy activities without worrying about extra fees for exceeding your data limit.

Liking what you see so far? Keep reading to see the things you can add to your plan.

Frontier Add-ons

Check out the add-ons you can get upon checkout:

• Whole - Home Wi-Fi ($10/mo)
  You get 2 additional mesh Wi-Fi devices so that your internet connection extends to every corner of your house. Frontier will also throw in free Wi-Fi consultation.

• YouTube TV ($62.99/mo)
  You'll get 100+ channels of news, sports, and movies. Frontier will also give you unlimited DVR recording. You can have up to 6 accounts.

• Wi-Fi Secure Powered by eero ($5/mo)
  This helps protect your devices from online threats. You'll get Wi-Fi controls, parental tools (like website blocking), and device security to help prevent accidental visits to malicious sites.

• Unlimited Digital Voice ($25)
  This is an add-on to get a home phone. Aside from the phone itself, you'll be getting features like call waiting, caller ID, and voicemail, as well as unlimited local and long-distance calling.

• Identity Protection ($10)
  You'll get features to protect your identity. You'll get alerts when there are changes in your credit report, monitoring your Social Security number, debit or credit cards, etc., and restoration services of up to $1,000,000 in coverage.

• Total Shield ($10)
  With this add-on, you'll be getting multi-device security, VPN privacy, and password management.

• My Premium Tech Pro ($10)
  You'll get tech assistance for your home. An agent will be available to talk to you from 7 am - 12 am ET.

Frontier Billing Information

Here are some of the fees you'll see on your bill every month:

• Plan and add-ons ($29.99 to $299.99+/mo)
  This is your internet plan of choice plus any add-ons you may want to include.

• Installation fee ($100)
  This is a one-time fee that you'll need to pay upon checkout.

• Applicable government/non-government fees
  Prices vary depending on your state laws.

Is Frontier Worth It?

Frontier is a great choice if you're on a budget and looking for one of the cheapest options available. However, if you need a consistently reliable internet connection, Frontier might not be the best fit.

If you're willing to pay more for better reliability and customer service, exploring other options might be worthwhile.

If Frontier sounds like the right provider for you, keep reading to learn how you can sign up.

How To Place An Order From Frontier

Here's how to purchase internet service from Frontier:

1. Go to the Frontier website and enter your address.
   
2. Pick your plan and add-ons, then enter your personal details.
   
3. Frontier will then run a credit check. Once verified, you can proceed to check out.

How to Cancel Frontier

If Frontier isn't cutting it for you, you can always cancel. Call them at 1-800-921-8101 and tell the agent you'd like to cancel your service.

The hotline is available from Monday - Friday, between 8 am - 5 pm ET.

Customer Reviews

Customers frequently complain about frequent outages, poor reliability, and random fees on the bill.

Here's what Loretta has to say:

But there are good reviews regarding certain staff members handling issues well and affordable prices.

Check out what Alexander says:

Customer Service

If you're experiencing any problems with your internet, you can:

• Visit the help center of Frontier
  You'll see answers to common questions about order status, service outages, bills, and ticket status.

  You can also chat with a Frontier agent by clicking "chat with us" on the help center page.

• Call Frontier's support hotline
  This is the customer support hotline of Frontier depending on your issue:
  
  • Technical support (available 24/7): 1-800-921-8106
    
  • Pay by phone (available 24/7): 1-800-801-6652
    
  • Collections (available Monday to Friday from 8 am - 5 pm ET; Saturday from 8 am - 6 pm ET): 1-800-921-8105
    
  • Product sales (available Monday to Friday from 8 am - 10 pm ET; Saturday to Sunday from 8 am - 7 pm ET): 877-599-1870

How Frontier Compares

Frontier vs Spectrum

Frontier offers significantly lower prices compared to Spectrum, with rates nearly half of what Spectrum charges. Additionally, Frontier provides fiber optic services, unlike Spectrum.

However, if you prioritize reliability over cost, Spectrum is an excellent choice. Just note that Spectrum is known for its reliability but is notorious for high prices.

Frontier vs Optimum

Both Optimum and Frontier are known for affordable rates, but Frontier generally offers cheaper options.

That said, Optimum provides a wider range of plans and includes fiber optic choices too. In terms of reliability, Optimum tends to receive slightly better reviews compared to Frontier.

Bottom Line

Frontier offers some of the most affordable plans in the market, even beating out many other providers. It also provides fiber optic internet with speeds up to 7 Gbps, surpassing many competitors.

The only problem is that there are frequent complaints regarding the reliability and customer service.

If budget-friendly internet is your priority, Frontier is an excellent choice. But if you're willing to spend more for reliability, there may be better options available.

References