Cox Internet

Cox boasts steady and reliable internet. With speeds of up to 2 GB, is it worth the price? And does it deliver its promises? Find out in this article.

An unstable internet connection can be incredibly frustrating, especially when you're in the zone and feeling productive.

Even worse is the time wasted waiting for your connection to come back and waiting to speak with a customer service agent.

Fortunately, Cox Internet could be the solution. With positive reviews for customer service and a variety of plans to choose from, Cox might just be the answer to your productivity woes.

Read on for everything it has to offer.

What Is Cox Communications?

Cox Communications (formerly Cox Broadcasting Corporation) is one of the largest broadband companies in the US.

It provides internet, mobile, TV and streaming, smart home, and home phone services.

Who Is Cox Internet Best For?

Cox Internet is perfect for gamers and streamers. It's great for activities requiring high speeds, such as video streaming or playing FPS-heavy games. With speeds reaching up to 2 Gbps, Cox ensures a seamless and fast online experience.

Additionally, Cox Internet is an excellent choice for those planning to move to a new place. With some of the best bundles available, you can conveniently combine your home entertainment, phone plan, and internet services at a great rate (more on this below).

Who should skip Cox Internet?

Cox isn't for those who are on a budget since it has pricier internet plans compared to its competitors. For comparison, Optimum's 2 Gbps plan costs $130, while Cox offers a similar plan for $150.

Optimum uses fiber, providing symmetrical upload and download speeds. In contrast, Cox doesn't use fiber, resulting in significantly slower upload speeds.

If you're on the fence about trying Cox Internet, here are more of its upsides and downsides.

Cox Pros and Cons

Pros

• Great bundle options
  
• Fastest internet speed is 2 GB
  
• No term contract
  
• Good customer reviews on customer service

Cons

• Data caps
  
• Slow upload speeds
  
• Pricier than competitors
  
• Poor customer reviews on reliability

Cox Plans and Prices

Cox offers 5 plans with no term agreement. This lets you cancel anytime without incurring an early termination fee.

The 2 GB plan is new and not available in all states, so be sure to check if it's offered in your area.

Discounted Internet:
If you're looking for a cheaper option, Cox offers discounted internet through ConnectAssist for $30. Be sure to review the eligibility requirements before applying.

Unfortunately, you get a data cap regardless of your plan. Take note of the details in the next section.

Cox Speeds and Data Caps

Cox has different upload and download speeds for each plan.^[3] And although there's a data cap, it's higher than most competitors.

If you exceed the cap for the first time, Cox will issue a courtesy credit to cover any charges for that billing cycle.

However, if you exceed the data cap again in future billing cycles, Cox will automatically add 50 GB for $10 each time, up to a $100 limit of data overage charges or until your next usage cycle begins.

If you're looking to purchase more than an internet connection, you may benefit from a bundle.

Cox Bundles

Cox provides a wide variety of affordable bundles packed with great features. From a TV box, camera, phone plan, and more, check out what you can get below.

Internet + Contour TV Box
For the Internet + Contour TV Box bundles, take note that you'll be getting a Contour Stream Player (4K streaming box and Voice Remote) and not a TV plan.

There is no term agreement for 100 Mbps and 250 Mbps bundles. Other bundles require you to subscribe for 1 year.

Internet + TV bundles
For the Internet + TV bundle, you'll receive Internet service plus Contour TV Preferred, which includes 140+ channels and a Contour Box. This bundle requires a 1-year term agreement.

Internet + TV + HomeLife
With this bundle, you get Contour TV Preferred, internet, and a Homelife base package so you can watch over your home from anywhere using the Panoramic Wi-Fi app.

The Homelife base package includes:

• 1 HD Camera (equipment fee applies)
  
• Continuous Video Recording for up to four cameras
  
• EasyConnect installation for Homelife

Prices start at $177 for this plan. Plus, you're required to subscribe to a 1-year term agreement.

Internet + TV + Phone
Along with your internet plan, you'll also get Contour TV Preferred and a phone plan. Note that a 1-year term agreement is required.

Here are some of the phone plan features:

• Block robocalls
  
• Simultaneous ring
  
• Call return
  
• Speed Dial 8
  
• Speed Dial 30
  
• Call forwarding
  
• Call waiting
  
• 3-way calling
  
• Selective call forwarding
  
• Block selective calls
  
• Caller ID
  
• Call waiting ID

Cox Add-ons

If bundling isn't for you but you still want to customize your plan, Cox provides various add-ons you can select at checkout.

Cox Complete Care: starts at $10/month^[4]
With this add-on, you'll have access to 24/7 tech support and protection from costly calls regarding repairs.

Some services include repairing, replacing, installing wires, troubleshooting of Cox equipment, and answering questions regarding Cox service or equipment. You can find the rest of the inclusions and disqualifications on the website.

Unlimited Data with Complete Care: starts at $110/month^[5]
With this add-on you'll get unlimited data, an expert tech to assist you 24/7, and protection from costly calls regarding repairs.

You'll be required to enter into a 24-month term agreement.

Contour Stream Player: starts at $5/month
This add-on gives you a TV player (it's not a TV plan).

Cox Homelife: starts at $15/month
This is a home security add-on. You can add up to 6 HD cameras in your house and keep an eye on your home from anywhere.

Cox Billing Information

Here are some of the fees you'll encounter in your monthly bill:

• Your plan plus any add-ons ($50 to $150+)
  This is the main thing you pay for. The prices may vary depending on your plan of choice, add-ons you choose, your location, etc.

• Equipment ($0 to $15)^[6]
  This is the equipment that you pay for with your internet plan. You can choose to either pay $15/month for the Panoramic Wi-Fi or not pay any if you use your own equipment.

  In the first 2 years of your contract with Cox, they'll throw in the Panoramic Wi-Fi for free.

• One-time installation fee ($0 to $100)
  You can opt to have a Cox technician install your equipment for $100 or you can install it yourself at no extra cost.

• Government and non-government fees
  These are the taxes you have to pay. The amount may vary depending on your state laws.

Given all of these features and prices, should you go for Cox?

Is Cox worth it?

Cox is worth it if you're looking to get a bundled service. Internet prices alone aren't worth it since you'll find cheaper internet elsewhere. Plus, Cox internet isn't exactly known for its reliability.

But if you're moving or you want to switch internet providers, as well as home entertainment and phone services, then Cox is definitely worth it.

If you're interested, read on to learn how to order.

How to Order Cox Internet

Here's how to order a Cox Internet plan:

1. Go to the Cox homepage. At the top of the homepage, click Products then a drop-box should appear.
   
2. Select Order Cox Services.
   
3. Enter your address, then click Check Availability.
   
4. Scroll down and look for Shop Internet. Click View Plans.
   
5. Choose your speed.
   
6. Select the Panoramic Wi-Fi equipment ($15) or your own equipment.
   
7. Choose add-ons (if any).
   
8. Enter all your personal information and pay your bill.

Cox Internet doesn't require you to enter into a term contract. You can cancel anytime without paying an early termination fee.

How to Cancel Cox Internet

If you'd like to cancel your service, call the Cox customer service hotline at 800-234-3993. Just tell the customer service agent that you want to cancel your plan.

Cox Customer Reviews

Like other internet providers, Cox has received mixed reviews. Some customers praised Cox for its good customer service, while others appreciated the great selection of bundles available.

Here's what Hyrum has to say:

However, other people have a bad experience with Cox. They mainly complain about:

• Unreliable connection
  
• Frequent price raises
  
• Speeds lower than advertised speed
  
• Overcharges on the monthly bills

Check out what Paul has to say:

Cox Customer Service

If you're having trouble with your internet plan or have some questions, you can:

• Have a live chat with a Cox tech agent on the website
  
• Call the hotline at 877-404-2568
  
• Visit a store (Find a Cox Store)
  
• Check out the community Q&A forum

How Cox Compares

Still not sure if you want to go with Cox? See how it compares to other internet providers.

Cox vs. Verizon Fios

If you're looking for a cheaper option, Verizon Fios is a better choice. Cox plans are pricier. Plus Verizon has higher customer ratings for reliability and customer service support.

That said, both providers offer a wide variety of plans with speeds up to 2 Gbps. Like Cox, Verizon doesn't charge early termination fees, so you can cancel easily if you're not satisfied with the service.

Cox vs. Spectrum

Pricing varies between the two providers. Some of Cox's plans are more expensive than Spectrum's. For example, Cox's 500 Mbps plan starts at $90, while Spectrum's standard price is $80. Cox's 1 Gbps plan costs $120, compared to Spectrum's $100.

However, if you're looking for more variety, Cox offers five plans compared to Spectrum's two standard options.

Additionally, if your internet activities require fast internet like video streaming or fast paced games, then Cox has an internet plan that goes up to 2 Gbps. Spectrum only offers up to 1 Gbps.

That said, for data-heavy usage, Spectrum is better since it has no data caps.

Bottom Line

Cox is a great option if you're looking to bundle your internet plan with another service. You'll get the most out of Cox if you subscribe to one of their bundles.

This is because Cox's internet plans alone aren't the cheapest. You'll probably find better deals with other internet providers.

To recap, here are the plans that Cox offers:

• Go Fast (100 Mbps): $50
  
• Go Faster (250 Mbps): $70
  
• Go Even Faster (500 Mbps): $90
  
• Go Super Fast (1 Gbps): $110
  
• Go Beyond Fast (2 Gbps): $150

Having said this, if you're looking to get reliable internet or even cheaper internet, then Cox may not be the best option.

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