Xfinity Internet

Xfinity's fast reliable internet is offered at affordable promo rates. But is it still worth paying when the promo period ends? Read on.

Reliable internet can be difficult to come by. And even if it is reliable it's way overpriced or unavailable in your area.

Then, when you call to have it fixed, you're on hold for hours.

Sounds familiar? Xfinity might be your solution. Read on.

What Is Xfinity?

Xfinity is the brand used by Comcast Corporation for its internet, mobile, TV, home security, and home phone services.

Comcast is the world's second-largest broadcasting and cable television company, ranked by revenue.

Who Is Xfinity Best For?

Choose Xfinity if you need fast, reliable internet with a wide range of plans. Their speeds go up to 10 Gbps. And many customers share it's reliable too.

And given the pricey standard rates, Xfinity is a great option if you can split the internet bill with people in your household.

Who Should Skip It?

Skip Xfinity if you:

• Don't need lightning-quick internet
  
• Are on a budget
  
• Can't commit to a fixed-term contract
  
• Need unlimited data (Xfinity has data caps)

Xfinity offers speeds of up to 10 Gbps. However, it doesn't have the most affordable standard rates. There are cheaper options for consumers who live alone or only use the internet for basic tasks.

Pros and Cons

Xfinity's standard rates may be worth it if you value these benefits:

Pros:

• Up to 10 Gbps internet speed
  
• Good reviews on reliability
  
• Great promo rates
  
• Wide range of plans
  
• Some plans don't require a term contract

However, these drawbacks could be a dealbreaker:

Cons:

• 10 Gbps is not available in all places
  
• Has data caps
  
• Pricey standard rates
  
• Internet outages in some areas
  
• Poor customer service reviews
  
• Some plans require a fixed-term contract

Plans, Pricing, Speeds, and Data Caps

Xfinity's prices may differ based on your location. Its promo rate period may also vary, typically 12 to 36 months. That said, Xfinity may require a 1 to 3-year term contract.

Here are Xfinity's plans, speed, and pricing:^[3]West Region

You can contact customer service to inquire about plans higher than 2 Gbps. As for data caps, you can enroll in its Unlimited Data Option if the 1.2 TB data cap is not enough.

There is no penalty if you exceed the data cap for the first time. But next time, you'll be charged $10 (plus tax) for each additional 50 GB. Extra charges will not exceed $100 per month.^[4]

Add-ons

Xfinity offers the following add-ons:

• Storm-Ready Wi-Fi ($7/mo or $252 full payment)^[6]
  Automatically switch from Wi-Fi to unlimited mobile data when a storm disturbs your connection. Plus, a backup battery to help you stay connected for up to 4 hours.

• xFi Complete ($25/mo)^[7]
  Get unlimited data and wall-to-wall Wi-Fi coverage throughout your home. Plus, Advanced Security to protect your devices from cyber threats. Xfinity will upgrade your gateway (modem and router) after three years at no extra cost.

• Now TV ($20/mo)^[8]
  Access 40+ live channels, on-demand content, and 20+ live-streaming channels. You'll also get a free Peacock Premium subscription, 20 hours of cloud DVR, and a TV Box.

• Unlimited Data ($30/mo)^[9]
  If 1.2 TB isn't enough for you, you can get unlimited data by paying an additional $30/mo. Just choose this option (if it's available in your area) at checkout.

Xfinity Billing Information

These are some of the items that you'll see on your Xfinity bill:

• Plan plus any add-ons ($19.99 to $130+/mo)
  This is your internet plan and add-ons.

• Equipment ($15/mo)
  The xFi Gateway is a two-in-one modem and router. It features WiFi Management and parental controls.

• Installation ($0 to $100 one-time payment)
  Xfinity's professional installation costs $100. It's quite affordable compared to competitors' prices, which go up to $150+.

  If you self-install, you'll only need to pay the shipping fee for the equipment:

  Shipping Type	Days	Price
  Priority Shipping	1 to 2 business days	$29.95
  Standard Shipping	3 to 5 business days	$15
  Delayed Shipping	Delay shipping for up to 30 days	$15

  Choose pick up so you don't need to pay the shipping fee for self-installation.

• Government fees
  Taxes depend on your location.

Is Xfinity Worth It?

Xfinity is worth it if you value fast and reliable internet. If you work from home, play fast-paced video games, need to stream, or are in frequent video calls then Xfinity is a great option.

Just remember that there's a stark difference between Xfinity's promo and standard rates. But if you don't mind the price increase after the promo period, Xfinity is a great choice.

How to Order Xfinity

It's fairly easy to buy Xfinity. Here's how:

1. Go to Xfinity's website
   
2. At the top of the homepage, hover over "Internet" and click "Overview"
   
3. Select "Shop Now"
   
4. Pick an internet plan
   
5. Add it to your cart and press "Next"
   
6. Choose your equipment
   
7. Choose professional installation or self-installation
   
8. Choose an installation date (for professional installation only)
   
9. Create an Xfinity ID
   
10. Checkout

How to Cancel Xfinity

There are several ways to cancel your Xfinity plan:

• Visit a store
  Go directly to a store and request to cancel. Check Xfinity's website for stores near you.

• Send a letter
  Send a letter to Comcast Cable at 1701 JFK Blvd. Philadelphia, PA. Include your full name, service address, account number, and phone number.

• Schedule a call with an Xfinity agent
  Schedule a call on Xfinity's website. An agent will assist with your cancellation.

• Call customer support
  Call Xfinity's hotline at 1-800-Xfinity (800-934-6489) and speak with an agent.

Xfinity Customer Reviews

Xfinity, just like most internet providers, gets mixed reviews. Negative reviews mention frequent outages in some areas and poor customer service.

Check out what Kiana has to say about the internet connection:

On a positive note, Xfinity is often praised for its reliable internet connection. Here's what Teresa thinks of Xfinity:

Xfinity Customer Service

You can call Comcast Communications at 1-800-Xfinity (800-934-6489). Agents are available to assist you 24/7.

Alternatively, here are other ways to get help if you don't want to give Xfinity a call:

• Xfinity assistant
  Chat with an Xfinity bot to get answers faster. It will connect you to a live agent if you need more answers.

• Guides and support tools
  Xfinity's helpful articles that tackle common issues with your Xfinity device.

• Status center
  You might be experiencing an internet outage if you're having connection issues. Check the Status Center to see if you're in one of the affected areas and when your connection will be back.

• Text message
  Set up text alerts to stay updated and easily contact Xfinity. Use the text commands below to quickly get answers regarding appointment confirmation or cancelation, outages, and more.
  How to message Xfinity
  Text any of the following commands to 266278 (COMCST):
  

  • APP: Get links to download Xfinity apps.
    
  • APPT: Confirm your appointment.
    
  • BAL: Check your balance.
    
  • BILLING: Get help with billing and payments.
    
  • COMMAND: See all available features.
    
  • HELP: Get additional service information.
    
  • LOC: Find an Xfinity retail store.
    
  • NOAPPT: Cancel a service appointment.
    
  • OUT: Check for service outages.
    
  • START: Resubscribe to Xfinity service text alerts.
    
  • STOP: Unsubscribe from Xfinity text alerts.
    
  • WAITLIST: Request updates regarding the Appointment Waitlist.

• Community forums
  The community forum is a great way to check out solutions to common customer issues.

How Xfinity Compares

Xfinity vs. AT&T

Xfinity offers a higher data cap and much faster speeds of up to 10 Gbps. This is ideal for those who belong to a big household or those who work from home. Plus, it's cheaper than AT&T.

However, AT&T offers fiber internet in 21 states. This can be helpful if you need faster upload speeds. Xfinity's home internet is mainly provided through cable, with fiber service limited to a few highly populated urban regions.

Xfinity vs Spectrum

For Xfinity and Spectrum, the choice depends on whether you prioritize unlimited internet, faster speed, or affordability. Just note that Xfinity's 1.2 TB/mo is high enough for regular consumers.

Bottom Line

Xfinity is a great option for those who value fast and reliable internet speed. It also has affordable starting prices (as low as $19.99/mo).

But be wary because Xfinity's rates hike up after the promo period. You'll be paying almost double the promo price. And there are some complaints of internet outages in some areas.

Alternatively, check out other internet providers in your area.

References