September 4, 2024

Xfinity Internet

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Xfinity's fast reliable internet is offered at affordable promo rates. But is it still worth paying when the promo period ends? Read on.

5-point scale (the higher, the better)

Pros and Cons

  • Great promo rates
  • Has 10 Gbps
  • Good reviews on reliability
  • Pricey standard rates
  • Poor customer service
  • Has data caps

Bottom Line

Fast, reliable internet provider with high standard rates.

Reliable internet can be difficult to come by. And even if it is reliable it's way overpriced or unavailable in your area.

Then, when you call to have it fixed, you're on hold for hours.

Sounds familiar? Xfinity might be your solution. Read on.

What Is Xfinity?

Xfinity is the brand used by Comcast Corporation for its internet, mobile, TV, home security, and home phone services.

Comcast is the world's second-largest broadcasting and cable television company, ranked by revenue.

What states is Xfinity available in?
Xfinity is available in 36 states:[1]

  • Alabama
  • Arkansas
  • Arizona
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Massachusetts
  • Maryland
  • Maine
  • Michigan
  • Minnesota
  • Missouri
  • Mississippi
  • New Hampshire
  • New Jersey
  • New Mexico
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Vermont
  • Washington
  • West Virginia
  • Wisconsin

Who Is Xfinity Best For?

Choose Xfinity if you need fast, reliable internet with a wide range of plans. Their speeds go up to 10 Gbps. And many customers share it's reliable too.

And given the pricey standard rates, Xfinity is a great option if you can split the internet bill with people in your household.

How satisfied are you with the speed of Xfinity's internet service?

Who Should Skip It?

Skip Xfinity if you:

  • Don't need lightning-quick internet
  • Are on a budget
  • Can't commit to a fixed-term contract
  • Need unlimited data (Xfinity has data caps)

Xfinity offers speeds of up to 10 Gbps. However, it doesn't have the most affordable standard rates. There are cheaper options for consumers who live alone or only use the internet for basic tasks.

Pros and Cons

Xfinity's standard rates may be worth it if you value these benefits:

Pros:

  • Up to 10 Gbps internet speed
  • Good reviews on reliability
  • Great promo rates
  • Wide range of plans
  • Some plans don't require a term contract

However, these drawbacks could be a dealbreaker:

Cons:

Is Xfinity unlimited internet?
No. Xfinity has a 1.2 TB data cap, but you can purchase Unlimited Data.

Note that the Unlimited Data Option is not available in Northeast markets. This includes CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.[2]

Have you experienced any disruptions or outages with Xfinity's internet service?

Plans, Pricing, Speeds, and Data Caps

Xfinity's prices may differ based on your location. Its promo rate period may also vary, typically 12 to 36 months. That said, Xfinity may require a 1 to 3-year term contract.

Here are Xfinity's plans, speed, and pricing:[3]West Region

Plan SpeedStarting Price Standard PriceData Cap
Connect 150 Mbps $19.99 $671.2 TB
Connect More 300 Mbps$35$791.2 TB
Fast500 Mbps$55$891.2 TB
Superfast800 Mbps $65$99 1.2 TB
Gigabit 1000 Mbps $75$1091.2 TB
Gigabit Extra1200 Mbps $85$1191.2 TB
Gigabit x22000 Mbps $105 $1301.2 TB

Xfinity also offers Gigabit X10, available in limited areas. It's a fiber-to-the-home residential Xfinity Internet service with speeds of up to 10 Gbps. This service costs $299.95 per month, plus taxes and equipment fees. You'll also need to pay for the activation fee and installation costs.

You can contact customer service to inquire about plans higher than 2 Gbps. As for data caps, you can enroll in its Unlimited Data Option if the 1.2 TB data cap is not enough.

There is no penalty if you exceed the data cap for the first time. But next time, you'll be charged $10 (plus tax) for each additional 50 GB. Extra charges will not exceed $100 per month.[4]

Discounted Plans
Low-income households who participate in programs like Medicaid, SNAP, and SSI may apply for these plans:[5]
  • 50 Mpbs: $9.95
  • 100 Mbps: $29.95

Add-ons

Xfinity offers the following add-ons:

  • Storm-Ready Wi-Fi ($7/mo or $252 full payment)[6]
    Automatically switch from Wi-Fi to unlimited mobile data when a storm disturbs your connection. Plus, a backup battery to help you stay connected for up to 4 hours.

  • xFi Complete ($25/mo)[7]
    Get unlimited data and wall-to-wall Wi-Fi coverage throughout your home. Plus, Advanced Security to protect your devices from cyber threats. Xfinity will upgrade your gateway (modem and router) after three years at no extra cost.

  • Now TV ($20/mo)[8]
    Access 40+ live channels, on-demand content, and 20+ live-streaming channels. You'll also get a free Peacock Premium subscription, 20 hours of cloud DVR, and a TV Box.

  • Unlimited Data ($30/mo)[9]
    If 1.2 TB isn't enough for you, you can get unlimited data by paying an additional $30/mo. Just choose this option (if it's available in your area) at checkout.

Xfinity Billing Information

These are some of the items that you'll see on your Xfinity bill:

  • Plan plus any add-ons ($19.99 to $130+/mo)
    This is your internet plan and add-ons.

  • Equipment ($15/mo)
    The xFi Gateway is a two-in-one modem and router. It features WiFi Management and parental controls.

  • Installation ($0 to $100 one-time payment)
    Xfinity's professional installation costs $100. It's quite affordable compared to competitors' prices, which go up to $150+.

    If you self-install, you'll only need to pay the shipping fee for the equipment:

    Shipping TypeDaysPrice
    Priority Shipping1 to 2 business days$29.95
    Standard Shipping3 to 5 business days$15
    Delayed ShippingDelay shipping for up to 30 days$15

    Choose pick up so you don't need to pay the shipping fee for self-installation.

  • Government fees
    Taxes depend on your location.

Is Xfinity Worth It?

Xfinity is worth it if you value fast and reliable internet. If you work from home, play fast-paced video games, need to stream, or are in frequent video calls then Xfinity is a great option.

Just remember that there's a stark difference between Xfinity's promo and standard rates. But if you don't mind the price increase after the promo period, Xfinity is a great choice.

How much internet data do you usually consume per month?

How to Order Xfinity

It's fairly easy to buy Xfinity. Here's how:

  1. Go to Xfinity's website
  2. At the top of the homepage, hover over "Internet" and click "Overview"
  3. Select "Shop Now"
  4. Pick an internet plan
  5. Add it to your cart and press "Next"
  6. Choose your equipment
  7. Choose professional installation or self-installation
  8. Choose an installation date (for professional installation only)
  9. Create an Xfinity ID
  10. Checkout

Can I self-install my Xfinity equipment? Yes. You can choose the self-install option upon checkout.

How to Cancel Xfinity

There are several ways to cancel your Xfinity plan:

  • Visit a store
    Go directly to a store and request to cancel. Check Xfinity's website for stores near you.

  • Send a letter
    Send a letter to Comcast Cable at 1701 JFK Blvd. Philadelphia, PA. Include your full name, service address, account number, and phone number.

  • Schedule a call with an Xfinity agent
    Schedule a call on Xfinity's website. An agent will assist with your cancellation.

  • Call customer support
    Call Xfinity's hotline at 1-800-Xfinity (800-934-6489) and speak with an agent.

Does Xfinity have a term contract?
Xfinity might require a 1 to 3-year contract in some areas.

Xfinity Customer Reviews

Xfinity, just like most internet providers, gets mixed reviews. Negative reviews mention frequent outages in some areas and poor customer service.

Check out what Kiana has to say about the internet connection:

"Horrible internet service providers! My connection is constantly going out. This wouldn't bother me so much if I didn't work from home 6 days a week. But I rely on having a stable internet connection to earn my living. Ever since I moved to my new apartment and switched to Xfinity, I have had to miss several hours of work due to poor internet connection. If this were just a one-time occurrence, I probably wouldn't feel the need to write this review. But it seems like I lose internet service almost every other day. And the outages don't just last for a few minutes. Sometimes the service is down for hours & Xfinity makes it very difficult to get a live representative on the phone so you can try to troubleshoot whatever issue you are having. I'm going to switch to a different ISP as soon as possible! I could lose my job if I keep dealing with Xfinity. They're just too unprofessional & unreliable. I'm not going to keep paying for internet service that I can't even use!!" (Taken from Consumer Affairs).

On a positive note, Xfinity is often praised for its reliable internet connection. Here's what Teresa thinks of Xfinity:

"I am new to Xfinity. Started March 2021. Am very pleased with the speed of my internet and the dependability. Better than what I have had in the past with other providers. We purchased the largest package as my significant other is a gamer and he loves the speed! We will stay with them from now on!" (Taken from Consumer Affairs)

Xfinity Customer Service

You can call Comcast Communications at 1-800-Xfinity (800-934-6489). Agents are available to assist you 24/7.

Alternatively, here are other ways to get help if you don't want to give Xfinity a call:

  • Xfinity assistant
    Chat with an Xfinity bot to get answers faster. It will connect you to a live agent if you need more answers.

  • Guides and support tools
    Xfinity's helpful articles that tackle common issues with your Xfinity device.

  • Status center
    You might be experiencing an internet outage if you're having connection issues. Check the Status Center to see if you're in one of the affected areas and when your connection will be back.

  • Text message
    Set up text alerts to stay updated and easily contact Xfinity. Use the text commands below to quickly get answers regarding appointment confirmation or cancelation, outages, and more.

    How to message Xfinity
    Text any of the following commands to 266278 (COMCST):
    • APP: Get links to download Xfinity apps.
    • APPT: Confirm your appointment.
    • BAL: Check your balance.
    • BILLING: Get help with billing and payments.
    • COMMAND: See all available features.
    • HELP: Get additional service information.
    • LOC: Find an Xfinity retail store.
    • NOAPPT: Cancel a service appointment.
    • OUT: Check for service outages.
    • START: Resubscribe to Xfinity service text alerts.
    • STOP: Unsubscribe from Xfinity text alerts.
    • WAITLIST: Request updates regarding the Appointment Waitlist.

  • Community forums
    The community forum is a great way to check out solutions to common customer issues.

How Xfinity Compares

Xfinity vs. AT&T

XfinityAT&T
SpeedUp to 10 Gbps Up to 5 Gbps
Data1.2 TB150 GB/mo for DSL
350 GB/mo for fixed wireless internet
1.5 TB for internet speed tiers 768KB to 75MB
PlansStarts at $19.99/mo for 12 monthsStarts at $55/mo

Xfinity offers a higher data cap and much faster speeds of up to 10 Gbps. This is ideal for those who belong to a big household or those who work from home. Plus, it's cheaper than AT&T.

However, AT&T offers fiber internet in 21 states. This can be helpful if you need faster upload speeds. Xfinity's home internet is mainly provided through cable, with fiber service limited to a few highly populated urban regions.

Xfinity vs Spectrum

XfinitySpectrum
SpeedUp to 10 Gbps Up to 1 Gbps
Data1.2 TBNo data cap
PlansStarts at $19.99 for 12 monthsStarts at $50/mo for 12 months

For Xfinity and Spectrum, the choice depends on whether you prioritize unlimited internet, faster speed, or affordability. Just note that Xfinity's 1.2 TB/mo is high enough for regular consumers.

Bottom Line

Xfinity is a great option for those who value fast and reliable internet speed. It also has affordable starting prices (as low as $19.99/mo).

But be wary because Xfinity's rates hike up after the promo period. You'll be paying almost double the promo price. And there are some complaints of internet outages in some areas.

Alternatively, check out other internet providers in your area.

References

  1. ^ Xfinity. Xfinity Stores, Retrieved 08/17/2024
  2. ^ Xfinity. Can I get Unlimited Data?, Retrieved 08/17/2024
  3. ^ Xfinity. Internet plans, Retrieved 08/17/2024
  4. ^ Xfinity. What will happen if I use more than 1.2 Terabytes (TB) in a month?, Retrieved 08/17/2024
  5. ^ Xfinity. Internet Essentials, Retrieved 08/17/2024
  6. ^ Xfinity. Storm-Ready WiFi, Retrieved 08/17/2024
  7. ^ Xfinity. xFi Complete, Retrieved 08/17/2024
  8. ^ Xfinity. NOW TV overview, Retrieved 08/17/2024
  9. ^ Xfinity. Data Usage and Unlimited Data, Retrieved 08/17/2024

Write to Kat Rodriguez at feedback@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.

Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.

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